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NEW QUESTION # 17
An organization is negotiating and agreeing the service levels for a social media site. Which is an example of a measure of utility that should be included in the service level agreement?
Answer:
Explanation:
The number of photo formats supported for upload
NEW QUESTION # 18
Which is intended to help an organization adopt and adapt ITIL guidance?
Answer: C
NEW QUESTION # 19
An organization provides an online portal that its employees can use to learn about and request standard services. Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?
Answer:
Explanation:
Service catalogue management
NEW QUESTION # 20
Which is an example of results-based measurement and reporting?
Answer:
Explanation:
Measuring and reporting the customer satisfaction with closed incidents
NEW QUESTION # 21
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?
Answer: A
NEW QUESTION # 22
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